Most Recent Reviews

• Pissed off customer. Not going back again

  By eeto, posted Sep 1, 2008

  It's a fair long story. I'm a first time customer order 3 sets of 8x10 photos from them.
  
  * if you choose pick up, do not trust the email dispatched saying the photos are ready for pick up. The photos didn't actually arrive till a week after that email
  * You have wait for them phone before going to the store. Or else it's a waste of time
  * picking up was a mess. The employee didn't carefully look for my 3rd set and said it's not here
  * the order # wasn't important when I pick up. They go back lastname then firstname only. Which they are having a great deal to find probably because the packages are here and there.
  * my 3rd set wasn't indicated paid when i pick up the package. It was my 3rd attempt to pick up and they sent me back home to bring them a "prove" that I paid.
  * the 4th time I'm going will be my last time dealing with them.

  	3 Product Selection		1 Delivery
  	4 Prices	Not Rated	2 After-Purchase Support
  	2 Shipping Options		1 Product Met Expectations
  	4 Website Experience		1 Overall

• oh well

  By Secret, posted Aug 6, 2008

  Quick and easy service. I upload pictures online, print them and pick them up in store; simple and convenient. For the most part, the quality of the photos are good. However with my last order, a lot of pictures had a dirty brown line going through the picture. :/ It's very noticeable and was probably poor handling on the store's part. Better luck next time? Oh and what's up with matte photos taking longer than glossy photos? Lul.

  	3 Product Selection		4 Delivery
  	4 Prices	Not Rated	5 After-Purchase Support
  	4 Shipping Options		4 Product Met Expectations
  	4 Website Experience		4 Overall

• Great promotions!

  By jlew88, posted Aug 5, 2008

  I recently developed 300+ prints through Photolab. At the time they had a promotion for
  a) 15 cent prints if you order more than 100 4x6s
  b) 50 free free prints for registering on the site
  c) a free mini digital camera when you spend over $20 (I think the value of the camera was about $7)
  
  The website was great, but I wish it was easier to center photos and update changes when working with a large order.
  
  Also in the final cart window, it would be helpful if photos were shown in order of them being added to the cart (especially for large orders).

  	2 Product Selection		5 Delivery
  	5 Prices	Not Rated	5 After-Purchase Support
  	5 Shipping Options		5 Product Met Expectations
  	2 Website Experience		3 Overall

• Use Costco instead!

  By CanuckGirl88, posted Aug 5, 2008

  I ordered some prints online here, and they sent the order to be completed and shipped out of Ontario, which took almost 3 weeks! Apparently this is because I ordered a matte finish - if I had ordered glossy, it would have been completed at my nearest Superstore. Regardless, the prints were cropped funny and the colour wasn't great. I had them redone through costco.ca, got them the next day and they looked much better - and were 2 cents/print less!

  	3 Product Selection		1 Delivery
  	2 Prices	Not Rated	2 After-Purchase Support
  	1 Shipping Options		1 Product Met Expectations
  	4 Website Experience		1 Overall

• mistake

  By Piaoliuping, posted Jul 16, 2008

  most times it's good, but this order went wrong for payment

  	3 Product Selection		4 Delivery
  	4 Prices	Not Rated	2 After-Purchase Support
  	4 Shipping Options		5 Product Met Expectations
  	3 Website Experience		4 Overall